Terms of Service

This website is operated by Maison Willow (operated by ALAE CAPITAL), incorporated as ALAE CAPITAL Ltd.
Registered Office: PO Box 30236, RPO OGILVIE, Whitehorse, Yukon Territory, Y1A 5M2, Canada
Phone Number: +1725-239-2498
Email Contact: hello@maison-willow.com

Throughout the site, the terms “we”, “us” and “our” refer to Maison Willow. This website, including all information, tools, and services available from it, is offered to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions (“Terms and Conditions of Sale”, “Terms of Service”), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including but not limited to visitors, vendors, customers, merchants, and content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform to sell our products and services to you.

ARTICLE 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of the Terms will result in immediate termination of your services.

ARTICLE 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, for any reason, at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and may involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission.

Headings used in this agreement are included for convenience only and will not limit or otherwise affect the Terms.

ARTICLE 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate sources.

You agree that it is your responsibility to monitor changes to our site.

ARTICLE 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Product prices are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

ARTICLE 5 – PRODUCTS OR SERVICES (IF APPLICABLE)

Some products or services may be available exclusively online. These may be in limited quantities and subject to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products, but cannot guarantee your device’s display will be accurate.

We reserve the right to limit sales to any person, geographic region, or jurisdiction, and to limit quantities of any products or services we offer. Descriptions and pricing of products may change at any time without notice. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of any products or services will meet your expectations or that any errors will be corrected.

ARTICLE 6 – BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. We may limit or cancel quantities per person, per household, or per order. These restrictions may include orders placed by the same customer account, credit card, and/or billing/shipping address.

If we change or cancel an order, we may attempt to notify you via email, billing address, or phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information and promptly update your account and other details, including email address and credit card information.

For more details, see our Return Policy.

ARTICLE 7 – OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control.

You acknowledge that we provide access “as is” and “as available” without warranties.
Use of these tools is entirely at your own risk and discretion.

Future new features or services shall also be subject to these Terms.

ARTICLE 8 – THIRD-PARTY LINKS

Some content, products, and services may include third-party materials.

Third-party links may direct you to websites not affiliated with us. We are not responsible for content or accuracy and assume no liability for any third-party materials, websites, or services.

Please review third-party policies carefully before engaging in any transactions.

ARTICLE 9 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS

If you submit creative ideas, suggestions, proposals, or other materials (collectively, “comments”), you agree that we may, at any time, edit, copy, publish, distribute, translate, and otherwise use in any medium any such comments.

We are not obligated to:

Maintain any comments in confidence;
Pay compensation for any comments; or
Respond to any comments.

ARTICLE 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

ARTICLE 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be errors in product descriptions, prices, promotions, shipping charges, or availability. We reserve the right to correct any such errors and to cancel or update orders without notice.

We are not obligated to update or clarify information unless required by law.

ARTICLE 12 – PROHIBITED USES

You may not use the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate regulations or laws;
(d) to infringe on our intellectual property or that of others;
(e) to harass, abuse, insult, harm, defame, or discriminate;
(f) to submit false information;
(g) to upload malicious code;
(h) to collect personal information of others;
(i) to spam or phish;
(j) for obscene purposes; or
(k) to interfere with security features.

We reserve the right to terminate your use for violating any prohibited use.

ARTICLE 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of the Service will be uninterrupted, secure, or error-free.

You agree that we may remove the service for indefinite periods or cancel it at any time without notice.

You expressly agree that your use of the Service is at your sole risk. All products and services are provided “as is” and “as available”, without warranties of any kind.

ARTICLE 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Maison Willow (ALAE CAPITAL Ltd.), its directors, employees, affiliates, agents, and service providers from any claim or demand made by any third party due to your breach of these Terms or violation of any law or third-party rights.

ARTICLE 15 – SEVERABILITY

If any provision of these Terms is deemed unlawful or unenforceable, it shall still be enforceable to the fullest extent permitted by law. The unenforceable portion shall be severed without affecting the remainder.

ARTICLE 16 – TERMINATION

Obligations prior to termination shall survive termination.

These Terms remain in effect unless and until terminated by either you or us. You may terminate by notifying us or ceasing use of the site.

We may terminate this agreement without notice if we suspect you violated these Terms.

ARTICLE 17 – ENTIRE AGREEMENT

Failure to enforce any right or provision of these Terms shall not constitute a waiver.

These Terms and any posted policies constitute the entire agreement between you and us, replacing prior agreements, oral or written.

Any ambiguities shall not be construed against the drafting party.

ARTICLE 18 – GOVERNING LAW

These Terms and any separate agreements shall be governed by and construed in accordance with the laws of Canada.

ARTICLE 19 – CHANGES TO TERMS OF SERVICE

You can review the latest version of the Terms at any time on this page.

We reserve the right to update or replace any part of these Terms by posting updates on our website. Your continued use of the site constitutes acceptance of any changes.

ARTICLE 20 – PAYMENT METHODS

We accept payment via credit cards ( Visa, Mastercard, American Express, Diners Club, and Discover) and other secure methods. All transactions are encrypted to protect your personal and payment information.

ARTICLE 21 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:
📧 hello@maison-willow.com
📞 +1725-239-2498

ARTICLE 22 – APPLICABLE LAW – DISPUTES – MEDIATION

Governing Law: This agreement is subject to the laws of Canada. In case of a dispute, both parties will seek an amicable resolution before taking legal action.

Last updated: 2025 may 7